Why Automation Is Key to Airport Efficiency

Raphael Roy
Posted by Raphael Roy
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With passengers expected to almost double by 2035, providing adequate passage efficiency is a major challenge facing airports and airlines. This is where new technologies in passenger process automation come in.

The most effective way of improving passage efficiency, reducing queuing and increasing traveller satisfaction lies in passenger process automation.

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When looking into the entire passenger process, including all touchpoints, the potential for reducing queuing time is significant. The passenger benefit of this is two-fold:

  1. As queuing is minimised passenger frustration will decrease
  2. The time can instead be spent shopping, working or relaxing – altogether improving the passenger experience


This infographic shows the difference an automated passenger process makes versus the traditional manual system.


With manual passenger processing, anywhere between one to three hours can be spent by passengers negotiating check-in, pre-security, migration and boarding controls.

With automation, queuing time at airport checkpoints can be reduced by up to 50%

Airline and airport operators also benefit from minimising queuing as delayed departures due to queues decrease correspondingly. With boarding time halved, airports can increase their offering for new routes and departure slots, and airlines can improve their on-time departure performance.


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